Welcome to Bankfield Surgery
"Providing outstanding care and promoting a healthy future for our community"
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Temporary arrangements for primary care – COVID19
How to access GP services during the pandemic
We are making changes to the way you access GP services during the coronavirus pandemic to help protect people and slow the spread of the virus.
From Monday 30 March 2020 people cannot enter GP practices in Calderdale unless they have been given permission by a clinician during a telephone or video consultation.
If you need an appointment or advice, call your GP practice by phone in the first instance. You can use the NHS Find your GP service to get their contact details.
The receptionist will take details and process your call as usual. If your needs require a clinical opinion a phone or video call with a GP, nurse or other healthcare professional may be booked for you.
If a face-to-face GP appointment is necessary, you will be told which GP practice it will be held at. This appointment may take place at a different surgery to the one you usually go to, and with a different doctor or nurse than the one you usually see.
If a home visit is needed, one will be arranged. The doctor who visits may not be the one you usually see.
Please be assured that the clinician you see will have access to all of your medical records, and will be able to make informed decisions based on your health needs.
These are temporary measures taken to ensure we can continue to meet your needs in general practice.
It also supports the national efforts to encourage people to stay at home and maintain social distancing measures, and ensure that people receive the best medical care while keeping doctors and nurses safe.
How to access NHS Services during the coronavirus pandemic
For help and information about coronavirus
Those with symptoms should use the 111 Coronavirus online service. People should only call 111 if you’re unable to get help online.
Those advised to self-isolate can get a note to send to their employer online at https://111.nhs.uk/isolation-note/
Using GP practices
If you need to contact a GP, do not go into the surgery in person.
If you need an appointment with a clinician, or advice, call your GP practice by phone in the first instance. You can use the NHS Find your GP service to get their contact details.
Your GP surgery will then give you advice about what to do.
A phone or video call with a GP, nurse or other healthcare professional may be booked for you.
You’ll only be asked to visit a surgery if absolutely necessary.
Your GP surgery may be very busy at the moment. So you may have to wait longer than usual to speak to someone if it’s not urgent.
General health advice
The best place to get accurate health information is the NHS website.
The NHS website has information and advice on:
If you have a repeat prescription that you normally request at your GP surgery, you can do this online via Systmone CLICK HERE FOR DETAILS or using an app CLICK HERE TO DOWNLOAD THE APP
Advice for parents during coronavirus
Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.
Whilst it is extremely important to follow Government advice to stay at home during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GPs and hospitals are still providing the same safe care that they have always done.
Here is some advice to help
Urgent medical help
If you need urgent medical help, use the NHS 111 online service.
The 111 online service asks questions about your symptoms to help you get the help you need.
Only call 111 if you’re unable to get help online.
During the coronavirus outbreak, the 111 phone line will be very busy so it will be quicker and easier to get help online.
Emergency medical help
For life-threatening emergencies, call 999 for an ambulance.
Try to avoid going to A&E, as there’s a risk you could catch coronavirus or spread it to people who are seriously ill.
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Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The surgery premises meets the needs of disabled people and car parking is available at the front of the building.
On Line Services
For Help on Using the Online Services please click on the following link Help using online services
(Site updated 16/06/2020)