We are still open and here for you.

Information on how to access your GP services

We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.

If you need medical advice or treatment, please ring us on 01422 374662 or, for non-urgent advice or treatment, send us your query using the Contact us Online banner on the home page.  

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you. If you have a preference about how to access care you can discuss it with your practice.

Attending a face-to-face appointment

If you are attending the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or communicating with someone who is wearing personal protective equipment or face mask, or you need to make any other adjustments before your appointment, please let the surgery know ahead of your arrival.

COVID-19 Vaccination programme

Our practice is currently supporting the delivery of the COVID-19 vaccination programme. This means that at certain times, part of our premises will be used for vaccine clinics / some of our team will be involved in running vaccine clinics. This means that if you are asked to attend a face-to-face appointment, this may be at a different location to the one you normally attend or you may see someone different to usual. The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.

Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.

Making an Appointment to see a Clinician

The receptionist will require a brief description of what your appointment is for to enable you to be seen by the most appropriate clinician.  They may need to ask further questions to try to determine the urgency of the appointment too.

Chaperones

Bankfield Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is considered. 

All patients are entitled to have a chaperone for any intimate consultation, examination or procedure.  

Bankfield Surgery will endeavour to provide a chaperone; all our chaperones are fully trained members of staff.  On odd occasions providing a chaperone may not be possible; in this instance it may be necessary to change your appointment to another day.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

Extended Hours

We are now offering early/late appointments between 07:15 - 08:00 and 18:30 – 20:00 on some days throughout the week.

If you would like further information on the Extended Hours service please speak with a member of our reception team.

Please note that these sessions will not be for emergencies, prescription orders/collection or other enquiries and it will not be possible to contact the surgery by telephone during this period. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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