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Main Site - Bankfield SurgeryTel: 01422 374662
Branch Site - Bankfield Surgery at Rosemount HouseTel: 01422 374662
When you arrive at the surgery please report to the reception desk as soon as you arrive for your appointment. The doctor will call you via the electronic patient call display board or the receptionist may direct you to the appropriate consulting room.
Surgeries are held each weekday morning and afternoon Alterations may occur at times because of holiday arrangements, sickness or training sessions.
GP & Nurse Practitioner timetable
We are a group practice and you can choose which doctor you see. If a doctor has started treating you, it is best to remain with that doctor for a continuing problem.
An appointment system is run at the surgery. Appointments can be made online, by telephoning 01422 374662 or by calling at the reception desk between 08:00 – 18:30 Monday to Friday.
The receptionist will require a brief description of what your appointment is for to enable you to be seen by the most appropriate clinician.
You can request to see a GP or nurse practitioner on the day; these appointments are released at 08:00 (you may not be able to see your chosen GP).
These will be offered at the first available time with the doctor of your choice. We cannot always offer you an urgent appointment (i.e. on the same day) with your own doctor.
Time is very precious for both patients and Practice staff alike. In order to provide a better service for all our patients, we would like to make more use of telephone appointments. Telephone appointments can be booked by telephoning the practice. Please inform the receptionist at the time of booking and leave a contact telephone number.
Telephone appointments with the Doctor can be very useful for:
Telephone appointments with the Nurse can be very useful for:
These can be booked up to 3 months in advance. The receptionist may ask for further details from you when booking for the nurse, this is to ensure you get an appointment with the appropriate member of the nursing team. Our Health Care Assistant supports the practice nursing team.
If you require an urgent appointment please inform the receptionist. They will ask for further medical details to help the doctor determine the urgency.
If you need to ring the surgery to book an appointment for a:
You may find it easier to get through in the afternoon. This would free up the telephone during the early morning for patients who require an immediate appointment or a home visit.
These can be booked up to 4 weeks in advance. Please do not let your medication run out!
Bankfield Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is considered.
All patients are entitled to have a chaperone for any intimate consultation, examination or procedure.
Bankfield Surgery will endeavour to provide a chaperone; all our chaperones are fully trained members of staff. On odd occasions providing a chaperone may not be possible; in this instance it may be necessary to change your appointment to another day.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.
We are now offering early/late appointments between 07:30 - 08:00 and 18:30 – 20:00 on some days throughout the week.
Priority will be given to workers who may find it difficult to attend during normal surgery hours.
If you would like further information on the Extended Hours service please speak with a member of our reception team.
Please note that these sessions will not be for emergencies, prescription orders/collection or other enquiries and it will not be possible to contact the surgery by telephone during this period.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you are unable to attend surgery and require a home visit please try and notify us by telephone or personal message before 10.00.
Please supply the full name and address of the patient(s) to be seen and enough information to suggest the urgency of the visit. This is the one occasion when the receptionist may need to know a little of the nature of the illness.
The receptionist will sometimes point out that urgent attention would be more quickly obtained by attendance at the surgery. In this they have our full backing, especially in the case of children and young adults. If you do require a home visit please telephone 01422 374662.
In the time taken for the doctor to do one home visit he could see three patients at the surgery. For this reason it is in the doctor's and the patient's best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients having to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.
Guidelines have been drawn up by the national association of GP co-operatives on when a visit should and should not be requested. These are as follows:
GP Visit Recommended
1. Terminally ill patients.
2. The truly bed bound patients for whom travel to the surgery by car would cause a deterioration in their medical condition or unacceptable discomfort.
3. Severe breathlessness.
4. Severe haemorrhage.
5. Severe chest pain (suspected heart attack). Patients who have known heart problems and who usually have a "red card", should dial 999 and request an ambulance. This is important if the pain persists for ten minutes or more in spite of using relieving tablets or spray.
It must be understood that if a GP is engaged seeing patients in the surgery when an emergency arises elsewhere, it may be appropriate for an ambulance to be called immediately. The ambulance would be normally ordered by the surgery in such circumstances.
GP Visit Unusual
In most of these cases to visit would be an inappropriate use of a GP’s time.
Common symptoms of childhood, such as fevers, coughs and colds, earache, diarrhoea / vomiting and most cases of abdominal pain. Childhood infections, such as measles and chicken pox and patients with rashes, should normally be fit enough to attend surgery. We usually accommodate such patients in a side room, to avoid spread of infection. It is not usually harmful to take a child with a fever outside. These children may not be fit to travel by bus or to walk long distances, but car transport is frequently available from friends, relatives or local taxi firms.
It is not the doctor's job to arrange such transport.
Adults with common problems such as cough, sore throat, influenza, back pain and abdominal pain are also safe to travel to the surgery.
Common problems in the elderly such as poor mobility, joint pain and general malaise would be best treated at the surgery.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
MJog Messenger is a FREE app for patients allowing quick and easy two-way communications with their Practice. The familiar user interface provides patients with a convenient way to manage appointments, be alerted about services and receive reminders from their surgery. PIN authentication can be enabled to grant peace of mind for your patient.