Q1. How do I use the NHS App?
A1. MASTER GUIDE_NHS APP.docx
Q2. How do I book an appointment?
A2.
Every day, we receive hundreds of requests for help or advice through phone calls, walk ins and online. For each patient request, the practice needs to work out:
- Why they have sought help from their GP
- What kind of help the patient needs
- How quickly the patient needs help
- Who is the best person to help this patient
- Where and when the patient should be seen
The answers to these questions help us to sort patients based on their needs. This process is referred to as triage.
The information provided allows the practice to triage each patient.
This also means the right person can help you, based on the nature of your request, regardless of the time of day thus alleviating the 8.00am rush.
The reception team are following strict guidance & direction from the GP’s during the triage process.
For non-urgent medical or admin requests, patients can submit an online request via our website (Homepage or Appointments page), which will be read within 2 working days.
There will always be patients who can’t use online consultations for whatever reason.
Submitting an online consultation is not the only way to contact us and we will still triage phone requests (01422 374662) and walk-in requests.
However, if more patients go online to contact the practice, it will mean more traditional forms (such as telephone or walk-in) will be reserved for patients who don’t have online access.
