Welcome to Bankfield Surgery
"Providing outstanding care and promoting a healthy future for our community"
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
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We are still open and here for you.
Information on how to access your GP services
We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
If you need medical advice or treatment, please ring us on 01422 374662 or, for non-urgent advice or treatment, send us your query using the Contact us Online banner above. Due to coronavirus, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days. Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Please do not come to the surgery unless you have an appointment. Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you. If you have a preference about how to access care you can discuss it with your practice.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or communicating with someone who is wearing personal protective equipment or face mask, or you need to make any other adjustments before your appointment, please let the surgery know ahead of your arrival.
COVID-19 Vaccination programme
Our practice is currently supporting the delivery of the COVID-19 vaccination programme. This means that at certain times, part of our premises will be used for vaccine clinics / some of our team will be involved in running vaccine clinics. This means that if you are asked to attend a face-to-face appointment, this may be at a different location to the one you normally attend or you may see someone different to usual. The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The surgery premises meets the needs of disabled people and car parking is available at the front of the building.
On Line Services
For Help on Using the Online Services please click on the following link Help using online services
(Site updated 13/09/2021)